Not to disparage you Mr. Bennett, but working as an engineer and having to talk to technical support (or anyone other than a company's engineer) for the various parts I order, I have mastered this art as well. It's usually directed at the sales reps, since I know the tech support guys aren't actually idiots when they ask "is it plugged in" --they actually have to follow what is basically a flowchart of things people will commonly mess up.
It's funny, back in school I just assumed everyone else knew more than I did. Now I realize that I simply have to explain things as if they knew nothing. Also I used the disorder excuse icalasari mentioned quite a bit in school, but I've overcome my social disorder so I can't convincingly say I'm incapable of feeling empathy for other people, since I do feel it now and it actually shows.
This was one of the most real "how to" i found here!
i work at the IT department of an operator of health plans (i don't know if the name in english is like this) and need to tame some imbecile people all day
Every time I see the "angry client," I can't help but notice his resemblance to Andy Falkous of McLusky / Future of the Left. Intentional, or just two coincidental peas in an angry, angry pod?
February 25, 2007
Reader Comments (8)
Working technical support in a call center for several years (sad, I know =/) has made me a master at this.
And if all else fails, make a sincere apology.
"I'm sorry you're an imbecile."
Plan D: If you have a disorder, abuse it for all it's worth and make them feel bad. This has the disorder take the blame
...Seriously, it works wonders :D
Not to disparage you Mr. Bennett, but working as an engineer and having to talk to technical support (or anyone other than a company's engineer) for the various parts I order, I have mastered this art as well. It's usually directed at the sales reps, since I know the tech support guys aren't actually idiots when they ask "is it plugged in" --they actually have to follow what is basically a flowchart of things people will commonly mess up.
It's funny, back in school I just assumed everyone else knew more than I did. Now I realize that I simply have to explain things as if they knew nothing. Also I used the disorder excuse icalasari mentioned quite a bit in school, but I've overcome my social disorder so I can't convincingly say I'm incapable of feeling empathy for other people, since I do feel it now and it actually shows.
LG, I'm not sure you can "overcome" psychopathy.
This was one of the most real "how to" i found here!
i work at the IT department of an operator of health plans (i don't know if the name in english is like this) and need to tame some imbecile people all day
Every time I see the "angry client," I can't help but notice his resemblance to Andy Falkous of McLusky / Future of the Left. Intentional, or just two coincidental peas in an angry, angry pod?
Panel 1 — GOLD!