How to Deal with an Angry Customer

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Reader Comments (32)

mmmmmm. Desk Twinky.

July 28, 2010 | Unregistered CommenterJason

Twinkies are the perfect diplomacy tool. Nicely done!

July 28, 2010 | Unregistered CommenterNicole Grotepas

I used to work retail and I would have LOVED to have a conversation of this sort with a customer.

July 28, 2010 | Unregistered CommenterMichael

Angry Customer Man always makes me laugh. Does he have a name? A backstory? Why is he still a loyal customer, and what is he buying?? I must know!

July 28, 2010 | Unregistered CommenterArthur

Mmm, Twinkie.

July 28, 2010 | Unregistered CommenterSoul of Wit

I've only just started reading these comics but frankly they're the funniest things I've seen in quite a while(Y)

July 28, 2010 | Unregistered Commenterbrwarner

I enjoy the customer-that-doesn't-like-you guy. Comics with him are like watching an episode of Sanford and Son with Aunt Ester.

July 28, 2010 | Unregistered CommenterPatrick

Ahhh... this brings back fond memories of retail. *shudder*

July 28, 2010 | Unregistered CommenterTim

is this a rerun?

still hilarious though...

July 29, 2010 | Unregistered Commenteratec

I love that, taken straight, the narration in this comic -- and most of them I suppose -- gives actually good advice. It's just so subversively implemented.

July 29, 2010 | Unregistered CommenterAviatrix

our customers deserve the best. Sounds like the post office.

July 29, 2010 | Unregistered Commenterdeimos

My general feeling is that the customer is a "buyer", a representative for a much larger company that purchases hundreds of units of whatever Scott's company makes. Probably software.

July 29, 2010 | Unregistered CommenterBobisOnlyBob

We have generic twinkies in our vending machines at work called "Creme Filled Partners." - 98% Gross, 2% Sexy.

July 29, 2010 | Unregistered Commenteryour mom

You are amazing. Do not ever stop

July 29, 2010 | Unregistered CommenterRachel

I forgot all about twinkies. Mmmm...

July 29, 2010 | Unregistered CommenterRanditty

Is this a common issue for you at your job? Angry annoyed tourists that want there way.

July 29, 2010 | Unregistered Commenterisiah

Top ratings. Me love you long time.
I think it was Will Rogers who said, "Diplomacy is the art of saying 'Nice Doggie' 'til you can find a big enough rock..."
For more modern times, it seems we should substitute angry customer and desk twinkie for doggie and rock, respectively.

July 29, 2010 | Unregistered Commentergreymase

Beautifully done!

July 29, 2010 | Unregistered CommenterLocke

I'm planning to apply for a retail job in the fall, so I imagine many conversations like this will be taking place. Uh, inside my head. Where the we-don't-fire-you-for-sassing-people policy is.

July 29, 2010 | Unregistered CommenterMary

It's not like he really "outsmarts" the Angry Guy: he just doesn't really care.

July 29, 2010 | Unregistered Commenterjeric

I too love all the comics with Angry Customer Man, but Panel 2 of this one in particular made me laugh and laugh

July 29, 2010 | Unregistered CommenterNancy

Okay, I'm in a laughing fit now. Did not expect him to offer a Twinkie.

What do you DO in this company anyway, Scott? I'm assuming you don't work for Hostess Product Development.

July 29, 2010 | Unregistered Commenterbretzysdude

i love how most of the captions are actually good advice, but the comic just skewers it in a funny way.

July 29, 2010 | Unregistered Commenterme

Clearly I'm not the only one here wondering what Scott's job is...

July 30, 2010 | Unregistered CommenterQueenofmuffins

"We have generic twinkies in our vending machines at work called "Creme Filled Partners." - 98% Gross, 2% Sexy."

This comment made me laugh almost as much as the comic. Kudos to Scott and "your mom".

July 30, 2010 | Unregistered Commenteritjustwerks

why does scott only have 1 twinkie in his desk drawer? they are sold in pairs....

clearly the 'angry customer' knows this, or he would have succumbed to the cream filled goodness

July 30, 2010 | Unregistered Commenterirrogical

"What do you DO in this company anyway, Scott? I'm assuming you don't work for Hostess Product Development."

"Clearly I'm not the only one here wondering what Scott's job is..."

I believe he said in an earlier comic(or actually, Misty said it) that he is the Office Manager. Makes sure people gets supplies they need and(I'm guessing) facilitates communication with employees, handles office protocol, manages vacation and sick schedules, and other things of that ilk.

July 31, 2010 | Unregistered CommenterJoshua

I love it! I used to work at Exxon, and could never dissolve the situation of an angry customer.
I think i can now in any other situation!

August 22, 2010 | Unregistered CommenterSarahJean

This was the funniest thing the cheezburger network ever posted. It's near the top for BI.

January 16, 2011 | Unregistered CommenterThalia

The angry customer's name is Ryan.

July 31, 2011 | Unregistered CommenterDavid

Ugh...AT&T keeps doing this to me. They've charged me about four times for the same modem after I said fifty times that I didn't want it and had sent it back. They are a bunch of liars. And the people I talk to think I'm this guy and hate talking to me and have nothing to do with the problem at all. I feel kind of bad for them, it's not their fault their company sucks and doesn't care who thinks it sucks.

And they never admit a mistake, or tell the customer to shove it. They just lie. Somehow I'd prefer the truth.

November 15, 2011 | Unregistered CommenterCRH

This was the first BI I ever read. Still fantastic.

November 25, 2014 | Unregistered CommenterORione
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