mmmmmm. Desk Twinky.

Twinkies are the perfect diplomacy tool. Nicely done!

I used to work retail and I would have LOVED to have a conversation of this sort with a customer.

Angry Customer Man always makes me laugh. Does he have a name? A backstory? Why is he still a loyal customer, and what is he buying?? I must know!

Mmm, Twinkie.

I've only just started reading these comics but frankly they're the funniest things I've seen in quite a while(Y)

I enjoy the customer-that-doesn't-like-you guy. Comics with him are like watching an episode of Sanford and Son with Aunt Ester.

Ahhh... this brings back fond memories of retail. *shudder*

is this a rerun?

still hilarious though...

I love that, taken straight, the narration in this comic -- and most of them I suppose -- gives actually good advice. It's just so subversively implemented.

our customers deserve the best. Sounds like the post office.

My general feeling is that the customer is a "buyer", a representative for a much larger company that purchases hundreds of units of whatever Scott's company makes. Probably software.

We have generic twinkies in our vending machines at work called "Creme Filled Partners." - 98% Gross, 2% Sexy.

You are amazing. Do not ever stop

I forgot all about twinkies. Mmmm...

Is this a common issue for you at your job? Angry annoyed tourists that want there way.

Top ratings. Me love you long time.
I think it was Will Rogers who said, "Diplomacy is the art of saying 'Nice Doggie' 'til you can find a big enough rock..."
For more modern times, it seems we should substitute angry customer and desk twinkie for doggie and rock, respectively.

Beautifully done!

I'm planning to apply for a retail job in the fall, so I imagine many conversations like this will be taking place. Uh, inside my head. Where the we-don't-fire-you-for-sassing-people policy is.

It's not like he really "outsmarts" the Angry Guy: he just doesn't really care.

I too love all the comics with Angry Customer Man, but Panel 2 of this one in particular made me laugh and laugh

Okay, I'm in a laughing fit now. Did not expect him to offer a Twinkie.

What do you DO in this company anyway, Scott? I'm assuming you don't work for Hostess Product Development.

i love how most of the captions are actually good advice, but the comic just skewers it in a funny way.

Clearly I'm not the only one here wondering what Scott's job is...

"We have generic twinkies in our vending machines at work called "Creme Filled Partners." - 98% Gross, 2% Sexy."

This comment made me laugh almost as much as the comic. Kudos to Scott and "your mom".

why does scott only have 1 twinkie in his desk drawer? they are sold in pairs....

clearly the 'angry customer' knows this, or he would have succumbed to the cream filled goodness

"What do you DO in this company anyway, Scott? I'm assuming you don't work for Hostess Product Development."

"Clearly I'm not the only one here wondering what Scott's job is..."

I believe he said in an earlier comic(or actually, Misty said it) that he is the Office Manager. Makes sure people gets supplies they need and(I'm guessing) facilitates communication with employees, handles office protocol, manages vacation and sick schedules, and other things of that ilk.

I love it! I used to work at Exxon, and could never dissolve the situation of an angry customer.
I think i can now in any other situation!
Thanks!

This was the funniest thing the cheezburger network ever posted. It's near the top for BI.

The angry customer's name is Ryan.

Ugh...AT&T keeps doing this to me. They've charged me about four times for the same modem after I said fifty times that I didn't want it and had sent it back. They are a bunch of liars. And the people I talk to think I'm this guy and hate talking to me and have nothing to do with the problem at all. I feel kind of bad for them, it's not their fault their company sucks and doesn't care who thinks it sucks.

And they never admit a mistake, or tell the customer to shove it. They just lie. Somehow I'd prefer the truth.