How to Reconnect with Someone You Haven't Seen in a Long Time
I’ve written a lot here about my time as a receptionist/office manager. I fear I’ve given the impression that I spent a lot of time dealing with unhappy customers in that job, but that’s not the case. People who came in saw me answering phones, greeting visitors, and offering them coffee. If the visitor was unhappy with our very important work, I was the one person in the entire place that they knew had nothing to do with their problem. Even unimportance has its upside.
The only time I really had to deal with someone irate was when one of the senior staff members was unexpectedly and unceremoniously fired. He was shown to the lobby, my domain, and told to wait there with me while his former supervisor gathered his things from his desk. That was a long fifteen minutes. Once I determined that he did not want a cup of coffee, we had very little pleasant to discuss.