How to Deal with the Truth

Note: it’s now been years since I worked at WDW, and I know for a fact there have been major changes to many aspects of how an attractions cast member does their job, so any stories I tell should be viewed as ancient history, not a statement of current policy.

When I worked at Walt Disney World, we had things called Magical Moments. They were impromptu favors we could do for guests under the right circumstances. They were a great way to surprise and delight the guests, and they always left the cast members feeling good.

Unfortunately, word had gotten out. Some people knew about “magical moments,” and would demand them. Not ask, mind you, demand. I literally had people walk up to me, interrupt conversations with other guests, and say, “I want a magical moment.”

Doing that was, at the time, a great way to guarantee that you would not get a magical moment. But, telling the guest that it wasn’t possible, or simply pretending that I didn’t know what they were talking about, still left me feeling pretty good.

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