How to Explain Why Things Aren't Going Well

One of the locations where I worked in the theme park industry had several highly technical computer-controlled attractions, and one attraction was not technical at all. Occasionally, if a trainee on one of the technical rides “wasn’t getting it,” their trainers would suggest that they be transferred to that less technical attraction. It started as a way of moving people with different skill sets to a place where they could better thrive, but human nature is what it is. The practice began to take on a feeling of punishment, as if people who weren’t smart enough were being banished. Again, I stress, that isn’t really the case, but that was the perception, and some people who got the transfer began to take it personally.

Of course, if one was trying to work their way up the ladder, the next step after being a trainer was a sort of area-assistant-manager position that left one directly supervising the crew of that less technical attraction, so I leave it to you to decide who actually ended up getting punished in the end.

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