How to Get to the Root Cause of Your Irritation

When you work in a place that operates under a ridiculous and byzantine system, there’s a great deal of power in being the person that understands that system. I have, on two occasions, been around when such a system was replaced with a new, much simpler, easier to learn system, and I have seen the people who understood the old system fight tooth and nail to prevent the new system from being implemented.

Of course, they couldn’t really explain why the new system wasn’t as good, but they’d never really been able to explain the old system at all, so that didn’t trouble them much.

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