How to Handle Personal Conflict

Please, be kind to receptionists.

In my former office job, the one where my official title was “Office Manager,” I answered the phones, greeted guests, and got them any refreshments they needed. If I had referred to myself as “a glorified receptionist” most of my coworkers would have only been surprised that I considered myself to be in any way “glorified.”

 I can tell you from experience that the receptionist has to deal with every client, customer, and vendor that calls or comes in, so anyone who is angry at anyone in the office takes it out on the receptionist first. Often, they only take it out on the receptionist, right after the receptionist tells them that the person they want to berate is not available, while that person listens from the next room over.

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