How to Apologize When You're Not Sure What You Did Wrong

I’m not going to get into a lot of detail here, because I don’t have to, but we’ve all seen an example or two of the classic, “I’m sorry people’s feelings were hurt” apology recently. It’s a gambit that works beautifully, as long as the person you’re apologizing to isn’t listening, or thinking much about what they hear. If they do listen, or apply even a little bit of critical thought to what you say they’ll realize that you might as well have told them that you’re sorry they caught you.

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