How to Explain the Way the World Really Works
I should write a management book based on this idea. The general theme would be that the attitudes of the people at the top of an organization will percolate down through the rest of the organization in the form of disfunction and abuse, and will eventually flow into the customers, who will take their business elsewhere, hurting the bottom line, further damaging the outlook of the company’s leaders, and starting the whole process again.
It’s a gross oversimplification, based on a half-thought-out theory, by me, a man with almost no real business experience.
I suspect it would sell.
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